Frequently Asked

Questions from the Front Office 🖤

Short, honest answers. Our Love Grade is not therapy, counseling, diagnosis, or professional relationship advice.

Getting Started

What is Our Love Grade?+

A playful monthly communication tool for couples. Two partners privately reflect on the same month, grade ten relationship subjects, choose Extra Credit requests, and leave final notes. Neither of you sees the other's answers until both report cards are submitted.

Is this therapy or relationship counseling?+

No. Our Love Grade is not therapy, counseling, diagnosis, or professional relationship advice. It's a structured way to compare perspectives and start conversations that might otherwise go unsaid.

Do we need to be married to use it?+

No. You can select Dating, Engaged, or Married when you set up your report card. The last two subjects are chosen based on that stage.

Grades & Reports

How is the Love GPA calculated?+

Each subject grade is calculated from your Monthly Pulse answer and your personal letter grade, each weighted 50%. The Love GPA is the average of all 20 final subject grades (10 from each partner) on a 4.3 scale, rounded to one decimal place.

Can we change our grades after submitting?+

No. Once your report card is turned in, your grades and answers are locked. You can't edit or restart after submission. This keeps the reveal honest for both of you.

What is Different Perspectives?+

When your two grades for the same subject don't match closely, we highlight it as a Different Perspective. It's an observation — not a verdict on who is right.

Extra Credit

How does Extra Credit work?+

You each pick exactly three subjects and select 1–2 specific requests per subject for what you'd love a little more of next month. If you both independently picked the same request, we mark it as Same Assignment.

Can I write my own request?+

Yes. Each subject includes a Something else option that opens a short custom field.

School Year

Does the School Year auto-renew?+

No. The School Year is a one-time $12 purchase for 12 consecutive calendar months. There are no automatic renewals.

What happens if we miss a month?+

If neither of you submits before month-end, that month closes as Missed Class. No rollover, no replacement, and no refund solely because the month was missed.

Can I upgrade from a One Report Card?+

Yes. After a $5 report is completed, you can enroll in the School Year for an additional $7 ($5 + $7 = $12). Your completed standalone report becomes Month 1.

Signing In

How do I sign in?+

Three ways, all equally supported: continue with Google, create an Our Love Grade account with any email address and a password, or ask us to email you a secure sign-in link. Yahoo, Outlook, iCloud, Gmail and your own domain all work.

Do I have to use a password?+

No. If you prefer Google or a secure sign-in link, you never need to set one. If you do create a password, we never store it in readable form and you can reset it at any time from the sign-in page.

What if I sign in a different way next time?+

As long as it's the same verified email address, you land back in the same account — the same purchases, report cards and submissions. We don't create a second profile for you, and we never show your partner which sign-in method you used.

I forgot my password.+

Choose Forgot Password on the sign-in page. We'll email a link that lets you set a new one. For your safety we send the same confirmation message whether or not an account exists for that address.

Sharing Publicly

Can I share our results?+

You can share a limited summary card: the month, your overall Love Grade, your Love GPA, an optional Honor Roll label, an optional couple nickname and an optional short caption. That's the whole list.

What is never shared publicly?+

Subject-by-subject grades, Different Perspectives, grade gaps, Extra Credit, Final Notes, partner comments, custom notes, emails and anything that identifies either of you. The full report is never publicly shared through the official flow.

Does my partner have to agree?+

Today, one participant can create the public summary after accepting two separate warnings — and the other participant is notified straight away, with the exact list of fields that were included. The public card says “Shared by one participant”, never “we shared”.

Can a public share be taken down?+

Yes. The participant who created it can revoke it at any time from the share activity list, and the public link stops working immediately. Anyone viewing a public card can also report it for review.

Can people find our private report from the public link?+

No. The public summary is stored as a separate record with its own random link. It contains no report id, no access link and no way to navigate into the private report.

Screenshots & Privacy

Can you stop my partner screenshotting the report?+

No, and we won't pretend otherwise. Websites and browsers cannot reliably block screenshots on phones or computers. We add a subtle watermark, keep private pages out of search engines and link previews, and disable printing of private reports — but the real protection is the two of you agreeing to keep it between you.

Are private report pages visible to search engines?+

No. Private report routes are marked noindex and nofollow, produce no link preview content, are excluded from the sitemap, and require you to be signed in and authorised on the server.

What about watermarks?+

Private report views carry a faint repeating label with your nickname and a short report reference. It never contains an email address, an access token, or an invite code. It's a reminder, not a lock.

Privacy & Access

Can my partner see my answers before submitting theirs?+

No. Access is enforced on the server. Neither partner can see any of the other's answers, grades, or notes until both report cards are submitted.

How does my partner get access?+

You send them a secure private link. They don't need to create an account to start. Optionally, after the reveal, they can add an email for their own recovery link.

I lost my link. What do I do?+

Visit Find My Report Card and enter the email tied to your purchase. We'll send a fresh secure access link.

Payments

What does one payment cover?+

One payment covers both partners. You don't each pay separately.

How do payments work?+

Payments are handled through Stripe's secure hosted checkout. There are no automatic renewals for the School Year.

Support

How do I contact support?+

Reach out to [SUPPORT EMAIL]. Please include the email tied to your purchase so we can verify your report card safely.

Can I delete my data?+

Yes. Deletion is permanent and removes shared Love Report Cards connected to your data — which may remove your partner's access to those shared reports. You'll see a clear irreversible warning before it's done.